Shipping Policy
Thanks for shopping with The Terrace Apparel. Here’s everything you need to know about how and when your order reaches you. For returns, see our returns policy.
When your order ships
Every item is made to order, so it’s usually dispatched within 7 working days of your order confirmation email. Weekends and bank holidays aren’t included.
UK orders are made in the UK. Orders to Europe and the US are made and shipped from fulfilment centres there, which keeps delivery times down.
We’ll email you as soon as your order is on its way. If you can’t find your confirmation email, check your spam or junk folder first.
Busier periods, like the run-up to Christmas, can add a few days. If your order is likely to be delayed, we’ll let you know.
Delivery costs
| Region | T-shirts and beanies | Sweatshirts |
|---|---|---|
| UK, Europe and US | £3.60 for the first item, £1.20 for each extra item | £6.00 for the first item, £2.00 for each extra item |
| Rest of the world | £8.00 for the first item, £3.50 for each extra item | £12.00 for the first item, £4.50 for each extra item |
Free delivery on orders over £50 to the UK, Europe and the US. Free delivery isn’t available to the rest of the world.
Delivery times
| Region | Delivery time after dispatch |
|---|---|
| United Kingdom | 5 working days |
| Europe | 5 working days |
| United States | 5 working days |
| Rest of the world | 15 working days |
Orders to the rest of the world can occasionally take up to 30 days because of customs checks. If your order hasn’t arrived within 30 days, email support@theterraceapparel.com and we’ll look into it.
Tracking your order
We ship with carriers including Royal Mail, USPS, FedEx, DPD and DHL. You can track your order from My Account, or email support@theterraceapparel.com and we’ll check for you.
Customs and import duties
Orders delivered outside the country they’re made in may be charged customs or import duties on arrival. These are set by the destination country, aren’t included in our prices and are paid by you, so it’s worth checking your local rules before you order.
Something wrong with your order?
If your order arrives faulty, damaged or not what you ordered, our returns policy explains what to do. For anything else, check our FAQs, use our contact form or email support@theterraceapparel.com.
