Privacy Policy

This privacy policy explains what personal data The Terrace Apparel collects when you shop with us, join the Supporters Club or get in touch, how we use it, who we share it with and the choices you have. We’ve kept it as plain as we can.

The Terrace Apparel Limited is the controller of your personal data, which means we decide how it’s used. We’re a small, UK-based company, and our founder, Lee, looks after data protection personally. For anything in this policy, email support@theterraceapparel.com.

• Your details. Your name, email address, phone number, and billing and delivery addresses.
• Your orders. What you bought and when, what you paid, any discount codes or gift cards used, delivery and tracking details, and our messages with you about the order.
• Your account. If you create one, your login details and wishlist. Passwords are stored encrypted, so we can’t see them.
• Payments. Card payments are handled by Stripe. We never see or store your full card number.
• Design requests. The details and any images you send us when you request a design.
• Marketing preferences. Whether you’ve joined the Supporters Club, and whether you open or click our emails.
• Website use. Your IP address, device and browser type, and how you use our site. Apart from what’s needed for the site to work, we only collect this through cookies you’ve agreed to.

Most of this comes straight from you. Some comes from the companies that help us run the shop, such as delivery updates from Printful and payment confirmations from Stripe.

Data protection law says we need a lawful reason, known as a lawful basis, for each thing we do with your data. Here’s what we do and the basis we rely on.

• Taking payment, making and delivering your order, and sorting out any problems with it. This is needed to fulfil our contract with you.
• Running your account and replying to your messages and design requests. This is needed for our contract with you, or is in our legitimate interests in looking after customers.
• Sending Supporters Club emails. We rely on your consent when you sign up. If you’ve bought from us before, we may also email you about similar products unless you opted out at checkout, which the law allows. If you start an order and leave it unfinished, we may send a reminder. Every email has an unsubscribe link.
• Inviting you to review your order. This is in our legitimate interests, and you can ignore or opt out of any invitation.
• Understanding how our site is used and measuring our adverts. We only do this with your consent, through cookies.
• Preventing fraud and keeping our site secure. This is in our legitimate interests and yours.
• Keeping tax and accounting records. This is a legal obligation.

We won’t use your data for anything unrelated to these purposes without telling you first.

We never sell your personal data. We only share it with companies that help us run the shop, and only what they need.

• Printful makes and ships every order, so it receives your name, delivery address, contact details and what you ordered. It passes your delivery details to the courier carrying your parcel.
• Stripe processes card payments and carries out fraud checks.
• Klaviyo sends our emails, including order reminders and the Supporters Club.
• Google (Analytics, Ads and Merchant Center) and Meta (Facebook and Instagram) help us understand our site and run adverts. They only receive data from our site if you’ve accepted the relevant cookies.
• Trustpilot receives your name, email address and order reference so it can invite you to leave a review.
• Our website, security and backup providers, including Automattic (Jetpack) and Cloudflare, which help keep the site running and protected.

We may also share data with our accountant and other professional advisers, with authorities where the law requires it, and with any buyer if our business is ever sold, in which case this policy would continue to apply.

Some of these companies are based in, or store data in, the European Union or the United States. Orders from Europe and the US are also made and shipped from Printful’s fulfilment centres there. Whenever your data leaves the UK, we make sure it’s protected by safeguards recognised under UK law, such as UK adequacy regulations, the UK extension to the EU-US Data Privacy Framework, or approved contract terms.

We use cookies that the site needs to work, such as remembering what’s in your basket. We only use analytics and advertising cookies if you agree to them. You choose when you first visit, and you can change your mind at any time using Manage consent at the bottom of any page. Our cookie policy lists the cookies we use and what they do.

You’re always in control. Click unsubscribe at the bottom of any email, or email support@theterraceapparel.com, and we’ll stop. We keep your email address on a do-not-contact list after you unsubscribe, so we don’t email you again by mistake. You’ll still get emails about any orders you place.

• Orders and payments. Six years after the end of the financial year the order was placed in, to meet UK tax and accounting rules.
• Your account. Until you ask us to close it.
• Marketing. Until you unsubscribe, after which we keep only your email address on our do-not-contact list.
• Messages and design requests. For as long as we need them to deal with your enquiry or order.

After that, we delete your data or make it anonymous.

Our site uses an encrypted connection, payments go through Stripe, and access to customer data is limited to the people and companies who need it. If a data breach ever puts you at risk, we’ll tell you and the Information Commissioner’s Office (ICO) where the law requires it.

Our website isn’t aimed at children under 13, and we don’t knowingly collect their data. If you think a child has given us their details, email us and we’ll delete them.

Under UK data protection law, you have the right to

• ask for a copy of the personal data we hold about you
• ask us to correct anything that’s wrong
• ask us to delete your data
• ask us to limit how we use it, or object to us using it
• ask for your data in a format you can take elsewhere
• withdraw your consent at any time, where we rely on it

Some rights only apply in certain situations, and we’ll explain if one doesn’t. To use any of them, email support@theterraceapparel.com. It’s free, we may ask you to confirm who you are, and we’ll reply within one month.

If you’re unhappy with how we’ve handled your data, please email us first so we can put it right. You can also complain to the ICO, the UK’s data protection regulator, on 0303 123 1113 or through the ICO website.

Our site links to other websites, such as our social media pages and Trustpilot. They have their own privacy policies, so check those before you share any details with them.

We’ll update this page when anything changes, and let you know by email if the change is significant. You can find answers to other questions in our FAQs, or contact us.

Last updated 5 October 2026.