Shipping Policy
Here you’ll find all information regarding our shipping policy. For product return queries, please consult our Returns Page. For all other questions, please use our FAQ page, Contact form or email support@theterraceapparel.com.
Please note, all of our products are made to order and are typically processed within 7 days (excluding weekends and holidays) from the date of your confirmation email. As soon as your order has been shipped, you will receive an order dispatch email notification from The Terrace Apparel. If you are missing an order confirmation email then please check your spam or junk folders before contacting us.
Please note that delivery times can be extended during busier periods. We will keep you updated if your order is likely to be delayed.
Holiday order deadlines 2024.
Please see below the estimated deadlines for guaranteed Christmas delivery. Note that final order deadlines are subject to change. We will keep customers informed, via email, with any expected delays on their orders. Please order as early as possible to avoid disappointment.
UNITED KINGDOM – Final order date of December 15.
UNITED STATES – Final order date of December 10.
EUROPE – Final order date of December 06.
REST OF THE WORLD – Final order date of December 01.
Shipping Charges
UNITED KINGDOM (UK SHIPPING)
T-SHIRTS AND BEANIES are charged at £3.60 for a SINGLE PRODUCT and £1.20 for each ADDITIONAL PRODUCT
SWEATSHIRTS are charged at £6.00 for a SINGLE PRODUCT and £2.00 for each ADDITIONAL PRODUCT
UNITED STATES (US SHIPPING)
T-SHIRTS AND BEANIES are charged at £3.60 for a SINGLE PRODUCT and £1.20 for each ADDITIONAL PRODUCT
SWEATSHIRTS are charged at £6.00 for a SINGLE PRODUCT and £2.00 for each ADDITIONAL PRODUCT
EUROPE (EU SHIPPING)
T-SHIRTS AND BEANIES are charged at £3.60 for a SINGLE PRODUCT and £1.20 for each ADDITIONAL PRODUCT
SWEATSHIRTS are charged at £6.00 for a SINGLE PRODUCT and £2.00 for each ADDITIONAL PRODUCT
REST OF THE WORLD (ROI SHIPPING)
T-SHIRTS AND BEANIES are charged at £8.00 for a SINGLE PRODUCT and £3.50 for each ADDITIONAL PRODUCT
SWEATSHIRTS are charged at £12.00 for a SINGLE PRODUCT and £4.50 for each ADDITIONAL PRODUCT
We partner with carriers like Royal Mail, USPS, FedEx, DPD, and DHL to give you the best possible shipping experience.
For tracking information, please visit the My Account page or contact us using support@theterraceapparel.com.
Free Shipping
FREE SHIPPING is available on all orders about £50.00 for UNITED KINGDOM, EUROPE and the UNITED STATES shipping locations.
We regret that FREE SHIPPING is not available to the REST OF THE WORLD shipping locations.
Delivery Times
| Zone | Expected Delivery Time |
|---|---|
| United Kingdom | 5 workings days from the date of your order dispatch email confirmation |
| United States | 5 workings days from the date of your order dispatch email confirmation |
| Europe | 5 workings days from the date of your order dispatch email confirmation |
| Worldwide | 10 working days from the date of your order dispatch email confirmation ** |
** Please Note: International orders can take up to 30 days due to custom regulations on products dispatched from the United Kingdom. If you order has not arrived within 30 days then please get in touch with us support@theterraceapparel.com.
Import Taxes & Duties
Please be aware that custom charges and/or import duties may apply on international orders. These additional charges are determined by the customs office of the shipping destination and where applicable, may be applied once your order arrives at the destination country.
We advise all customers to check their local import taxes and duties prior to ordering with The Terrace Apparel. Payment of any charges and taxes is the responsibility of the customer and will not be covered by The Terrace Apparel.
